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This online tutorial will explain the advantages of online ordering whilte giving you tips and tricks on how to optimize your ordering experience.

Frequently asked questions

Follow this link and fill in the simple form.

https://www.vhcoffeeservices.com/account-creation/

You will need to provide:

  • your account number
  • your organization’s name
  • your full name and email address
  • as well as the payment and order managers you would like to register to the account

Your login information will be emailed to you shortly. One of our Sales Representatives will contact you if needed.

Simply fill out this free trial form to have a Sales Representative contact you without delay.

https://www.vhcoffeeservices.com/free-trial/

Follow this link and fill in the simple form.

https://www.vhcoffeeservices.com/contact-us/

You’ll need to enter the email address on file to receive instructions to reset your password.

Please contact your Sales Representative to update your account information.

Login to the Web Portal to place an order online.

You can:

  • Make your selection from your personalized catalogue;
  • Re-order your last order on the home page;
  • Re-order from the Order History page for the last 12 months.
  • For detailed instructions on how to place an order or if you need additional help, visit the Web Portal’s help page.

We offer two payment options:

  • Charge the order to the account
  • Pay by credit card
  • For detailed instructions on how to pay for an order or if you need additional help, consult the Web Portal’s help page.

Detailed invoices for the last 12 months can be accessed from the main menu on the INVOICES page.

For detailed instructions on how to view your invoices or if you need further assistance, please refer to the Web Portal help page.

The statements for the last 12 months can be accessed from the main menu on the ACCOUNT STATEMENTS page where you can view, pay or download them.
For detailed instructions on how to view your statements or if you need additional help, please refer to the Web Portal’s help page.

Yes. Order tracking is available on the Web Portal.

Consult the ORDER HISTORY tab to check the status of your orders over the last 12 months, view detailed information, and validate the Delivery Status.

For detailed instructions on how to view the status of an order or if you need additional help, see the Web Portal’s help page.

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Orders placed on time via the pre-sales service will be delivered on the assigned date.

Other orders follow a regular delivery schedule. The delivery status of an order is accessible online in the client section.

Yes. You can repeat a previously placed order.

You will find your last order on the Welcome page on your web portal. You can place that order again by clicking on REORDER and follow the regular process.

You will find all the orders of the last 12 months by clicking on ORDER HISTORY. Select an order. You will have an option to REORDER and then follow the regular process.

Contact your Customer Service or your local Van Houtte Coffee Services representative directly. We will do our best to assist you with your order.

https://www.vhcoffeeservices.com/contact-us/

Yes, you can cancel an order that has not yet been processed by accessing the ORDER HISTORY section.
Simply click on CANCEL ORDER to the right of the delivery status of the order and confirm. If you do not see the CANCEL ORDER button, it means that your order has already been processed. You must then contact your local Van Houtte® Coffee Services branch to cancel it.
For detailed instructions on how to cancel an order or if you need further assistance, please refer to the Web Portal Help page.

At Van Houtte Coffee Services, we stand behind all of our products. Consequently, if for any reason you are not completely satisfied with your order, contact us to speak with your Customer Service or your local Van Houtte Coffee Services representative.

https://www.vhcoffeeservices.com/contact-us/

Any information you provide, whether it be an order placed or an account created, is kept secure through SSL encoding technology. SSL technology is a standard encryption protocol for transmitting private communications.