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Safety Brewed
Together™
From coffee selection to secure delivery

The 8 Pillars of our Health & Safety Program

Online & Phone Ordering
Online & Phone Ordering
Order taking by phone or online is offered to limit the number of our employees visiting clients.
Health screening and prevention
Health screening and prevention
Daily staff health assessment questionnaires required before coming in if working from home is not possible.
Personal sanitization kits for all, hand washing protocols and workstation cleaning checklists audited multiple times per day.
Lean operation model
Lean operation model
Only essential personnel working in branches with rotating schedules.
Social distancing protocols to avoid physical contact and sharing of objects.
Safe order picking and packing
Safe order picking and packing
Gloves and/or other preventive measures are used during packing and handling to minimize contact with products.
No visitors allowed in packing areas.
Vehicle and tool cleaning
Vehicle and tool cleaning
Adherence to vehicle cleaning protocols during and between shifts for employees on the road.
Sanitization of work tools and equipment between customer visits.
Safe drop delivery option
Safe drop delivery option
Orders are dropped at customers' reception.
No signature required for proof of delivery.
Contactless payment
Contactless payment
No handheld or phone sharing with customers.
Credit card or electronic payment options are preferred.
Safe technical support
Safe technical support
Assisted troubleshooting and resolution over the phone.
Social distancing protocols followed by our technicians for critical on-premise service calls.
Want to keep
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Personal Prevention Equipment
Hand Sanitation
Cleaning Supplies
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An ecofriendly disinfectant system that doesn’t require water, paper, electricity or batteries.
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" Van Houtte Coffee Services providers and technicians are following all the safety protocols once they are on site by social distancing and wearing all mandatory PPE’s that are required on site. When orders or service calls are placed, they are extremely efficient in delivering and being on time to get the services up and working in a timely manner. I also wanted to say thanks to our representatives for being very helpful in getting our orders on time. We are extremely happy with the services provided by Van Houtte Coffee Services and have no complaints so far. "

German Porraz Torres

General Manager at Sodexo - Sanofi Pasteur

Download

useful equipment guides for daily maintenance

Eccellenza Momentum™
Eccellenza Touch™

Order printed material for safe equipment use

Use this form to order printed material (self-adhesive labels and freestanding posters) which can be either installed on your equipment or in the vicinity in order to reinforce safe use.
View an example of safety label
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