Safety Brewed Together™
From coffee selection to secure delivery
We follow safe and rigorous practices and seek out, learn and adopt new ways to continuously improve our safety procedures.
View for yourself the measures we’ve taken to ensure the security of our processes, from order to delivery.
Order taking by phone or online is offered to limit the number of our employees visiting clients.
Daily staff health assessment questionnaires required before coming in if working from home is not possible.
Personal sanitization kits for all, hand washing protocols and workstation cleaning checklists audited multiple times per day.
Only essential personnel working in branches with rotating schedules.
Social distancing protocols to avoid physical contact and sharing of objects.
Gloves and/or other preventive measures are used during packing and handling to minimize contact with products.
No visitors allowed in packing areas.
Adherence to vehicle cleaning protocols during and between shifts for employees on the road.
Sanitization of work tools and equipment between customer visits.
Orders are dropped at customers’ reception.
No signature required for proof of delivery.
No handheld or phone sharing with customers.
Credit card or electronic payment options are preferred.
Assisted troubleshooting and resolution over the phone.
Social distancing protocols followed by our technicians for critical on-premise service calls.
Van Houtte Coffee Services providers and technicians are following all the safety protocols once they are on site by social distancing and wearing all mandatory PPE’s that are required on site. When orders or service calls are placed, they are extremely efficient in delivering and being on time to get the services up and working in a timely manner. I also wanted to say thanks to our representatives for being very helpful in getting our orders on time. We are extremely happy with the services provided by Van Houtte Coffee Services and have no complaints so far.
As workplace and businesses return to their new normal, keeping your employees safe and healthy will be top priority! Take a look at our large selection of prevention products and our easy-to-order all-in-one Personal Equipment bundle.
Use this form to order printed material (self-adhesive labels and freestanding posters) which can be either installed on your equipment or in the vicinity in order to reinforce safe use.