Update – COVID-19 Business Continuity

Dear Valued Customers:

As public health authorities throughout Canada are adjusting restrictions for businesses and offices according to the continuously evolving situation, our focus at Van Houtte Coffee Services remains keeping our employees safe while adapting to support the needs of our customers, from coffee selection to secure delivery.

Learn more about our Safety Brewed TogetherTM commitment.

If you are planning a return to your place of business anytime soon, please check in with your local Van Houtte Coffee Services representative before placing your coffee order. This will ensure that we remain mindful of the measures or protocols you’ve put in place when we are on the premises.

With our full support, and with some patience and understanding from all, we believe that you’ll be able to provide once again a safe coffee experience that your team, clients and patrons will fully appreciate.

Health & Safety Measures: Reminder
Since the beginning of the pandemic, we’ve implemented the following measures to safeguard our facilities, equipment, and employees:

  • Health screenings for COVID-19 symptoms prior to each shift
  • Personal sanitization kits for all employees
  • Sanitization and cleaning protocols
  • Mandatory handwashing for all employees at regular intervals
  • Social distancing measures
  • On-site vendor and visitor restrictions
  • Risk assessment and response framework

As part of our response processes, we will notify you if a Van Houtte Coffee Services employee is diagnosed with COVID-19 and has had direct contact with individuals in your locations.

Additionally, in the event one of your employees does test positive for COVID-19, please contact your Van Houtte Coffee Services representative as soon as possible. Providing the following necessary information will allow us to take appropriate action: employee position, location, information related to sickness, including last day worked and any known interaction with Van Houtte Coffee Services employee(s), and cleaning protocols.

As the situation continues to evolve, following these steps will help ensure the health and safety of both our teams. As always, don’t hesitate to reach out to your Van Houtte Coffee Services sales representative with any questions you might have.

We are grateful for your continued business and partnership.

Marc-André Vézina
Van Houtte Coffee Services