Update – COVID-19 Business Continuity Efforts and New Programs

Dear Valued Customer:

As we continue to respond to the COVID-19 outbreak situation, we are reaching out to provide an update on our response efforts and procedures.

As we have already shared with you, we have strong COVID-19 protocols in place, following the guidance from public health authorities, such as the World Health Organization (WHO) and the Public Health Agency of Canada (PHAC). Our focus at Van Houtte Coffee Services is keeping our employees safe, while taking necessary actions to enable us to meet the needs of our customers and consumers.

We have implemented measures to safeguard our facilities, equipment and employees, including:

• Health screenings for COVID-19 symptoms prior to each shift
• Personal sanitization kits for all employees
• Sanitization and cleaning protocols
• Mandatory handwashing for all employees at regular intervals
• Social distancing measures
• On-site vendor and visitor restrictions
• Risk assessment and response framework

As part of our response processes, we will notify you if a Van Houtte Coffee Services employee is diagnosed with COVID-19 and had direct contact with individuals in your locations.

Additionally, in the event one of your employees does test positive for COVID-19, please contact your Van Houtte Coffee Services representative as soon as possible. Providing the following necessary information will allow us to take appropriate action: employee position, location, information related to sickness, including last day worked and any known interaction with Van Houtte Coffee Services employee(s), and cleaning protocols.

As the situation continues to evolve, following these steps will help ensure the health and safety of both our teams. As always, don’t hesitate to reach out to your Van Houtte Coffee Services sales representative with any questions you might have.

We wish to thank you and your essential workers for continuing to meet the needs of our communities every day.

We are grateful for your continued business and partnership.

Chris McMahon
Van Houtte Coffee Services